SolarWinds Customer Support » We're Here to Help
SolarWinds Maintenance and Support delivers the resources you need to achieve long-term success with our products. SolarWinds offers two levels of maintenance and support for our users. They are:
Free Online Support
Our online support resources are available free of charge to all users of SolarWinds products. Online support includes:
Paid Customer Support
Paid support may be purchased annually for all licensed products. In addition to the Online Support resources listed above, customers with paid support receive:
- Access to our Technical Support Team during the hours of 7 a.m. - 6 p.m. CST, 7 a.m. - 7 p.m. GMT Monday-Friday.
- New releases of licensed SolarWinds products, including major releases, point releases, and service releases.
- Additional applications and utilities available only to customers who have purchased maintenance. Why buy maintenance?
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Customers with paid support can contact us here. To buy a maintenance contract or to learn more about our support offerings, please call our sales department at 866.530.8100 or email us at sales@solarwinds.com. |
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